February 2008
Monthly Archive
rambling louge13 Feb 2008 02:39 pm
Choice of words & the message
In human relationship, one of the the main vehicle of connection is communication, be it written or verbal. And how one communicate is very much depending on a person’s personality/character/attitude/perception/experience.
Today I am being reminded that in human relation & communication, we need to consciously make a serious effort NOT take thing on a personal basis on the 1st instance. In any given situation, if we can step out of ourselves, take a non related third party stand, we will realised that with our natural instinct, our initial reaction is so abbrasive/cold/distant/…. I suppose, like it or not, the fact is, it all come down to the level of threat a person feel, consciously and unconsciouly. Nice to see that a person who is self assured & with much depth, warm & difussive (milder & smoother) but generally people tend to have almost knee jerk reaction or respond to a situation, a word spoken, a request, a statement. That probably explain most of the respectable leaders are calm & slow with their words, they always have this warm & embrassing demeanour while they speak or respond. I suppose that is their tricks of double or tripple process what they are going to say, the choice of words, the message to be sent.
Quick to listen, slow to speak. What an enriching lesson. How enlightening. Time to take up yoga, pilates & meditation 
Jobs Console12 Feb 2008 10:26 am
Engagement Manager
Responsibilities:
- Focused on driving Professional Services and Managed Services business (revenue)
- Position & sell products and services portfolio
- Plays lead role in identifying customer business issues and translating them into innovative IT Professional Services led solutions
- Works closely with professional services delivery team to ensure offers being made to clients are scoped appropriately and priced to achieve revenue and margin objectives.
- Work closely with all sales team, participate in account strategy and planning by articulating the professional services value proposition.
- Makes sales calls to determine customer requirements and create value proposition.
- Determines the most appropriate engagement strategy to achieve customer success whilst minimizing risk and protecting portfolio, methodology, and capabilities in order to drive demand creation
- Ensure there is sufficient pipeline of opportunities in order to achieve booking, billing and revenue goals
Requirements:
- Candidate must possess at least a Bachelor’s Degree/Post Graduate Diploma in computer/Telecommunication or equivalent.
- At least 6 year(s) of working experience Account Management & Delivery Management position with track records of accounts penetration, accounts retention, accounts demand creation, end to end levels relationship creation & etc
- An excellent team player
- Smooth & captivating presentor
- Excellent command in English .
Jobs Console11 Feb 2008 03:34 pm
Professional Services Consultant - SAN/Storage/Exchange
Responsibilities:
- Work to meet the requirements of Enterprise clients by providing and deploying technical architectures that deliver the highest value solutions.
- Work closely with the sales team to present solutions to customers’ unique requirements.
- Planning and administering major portions of the implementation and engineering effort including : Designing/architecting major components / Task management / Resources identification / Client deliverables / Communication with clients and management
- Scope and write detailed Statements of Work
- Engage in sales team activities to scope service deliverables with ability to translate business issues into deliverables
- Project manage engagements
- Deliver on consulting tasks (e.g., installation and configuration of 3rd party applications)
- Contribute to the improvement or enhancement of consulting best practices
Requirements:
- Candidate must possess a Bachelor of Science Degree in Electrical Engineering or Computer Science, or equivalent experience is required.
- At least 6 year(s) of working experience in consulting and/or project management experience implementation of SAN/Storage, Exchange & etc
- Proficiency in one SAN, Exchange, Databases (Oracle, SQL), DR/BC, Compliance or Grid Computing
- Prior consulting experience including providing strategic and tactical planning for data management and delivery systems.
- Broad exposure to a variety of technologies/concepts in a distributed environment.
- Experience in project managing storage solutions.
- Excellent analytical/problem solving abilities, leadership and sales skills.
- Excellent verbal and written communication, presentation, customer, business and negotiation skills.
- Direct people management experience with the ability to drive the activities of multi-person customer, partner and fellow consulting teams.
- Drive the selection and business negotiation with consulting partners.
- Traveling is required.
- Experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
- Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions.
- This individual must be able engage people from staff to vice-president level employees within the function, across functions with external parties.
- Independent & resourceful, require limited supervision and direction
- Demonstrated ability to have completed multiple, complex technical projects.
- Dynamic, hard-working and ambitious individual, with good oral and written communication skills.
- Possess strong leadership and interpersonal skills and have experience project managing storage solutions. Consulting experience with strong customer interaction skills is a must.
Jobs Console11 Feb 2008 11:38 am
Service Delivery Manager
Responsibilities:
- Single Point of Ownership and Accountability for customer
- To retain existing customers by providing pro active service delivery and reactive escalation support to operations teams.
- To provide pro-active support to nominated customer on the delivery of contracted SLA’s and services to ensure that SLA’s are meet and customer satisfaction rates are achieved.
- Provide reactive escalation to the operations team for all support issues to ensure customer satisfaction and retentions.
- Proactively manage post sales delivery services for nominated accounts - monitor and identification of critical situations and resources needed to resolve the situation to ensure that SLA’s and customer satisfaction rates are achieved.
- Reactively support the operations team by dealing with all escalations on priority calls, service failure issues, and the allocation of the resources needed to resolve the situations to ensure that SLA’s and customer satisfaction rates are meet.
- Generate, interpret and present customer SLA reports to clients to show delivery of service and maintain high customer satisfaction rates, and to management to inform them of business achievements and show the Operation Teams performance against SLA’s.
- Develop both generic operational and customer specific processes in co-operation with all relevant support teams to provide reliable and consistent service delivery.
- Participate in Customer escalation management including post incident reviews to identify process issues and address staff non-compliance to procedures.
- Work hand-in-hand with Sales, Pre-sales, Professional Services and Support team members.
- Experience in managing a small team of about <5 members
Requirements:
- Candidate must possess at least a Degree/Post Graduate Diploma in IT.
- Expereince in Project implementation, project coordination, pre-sales, support
- Has strong people engagement & relationship building ability
- Strong communicator & conflict disolver
- A strong team player
- At least 3 years working in service delivery management role in a vendor environment.
- Telco/Telco applications industry background preferred
Qualified candidates are invited to get in touch with me.
rambling louge06 Feb 2008 03:41 pm
Happy Lunar New Year !!!
To those of you who celebrate Lunar New year - Happy Lunar New Year. Others - Have a fabulous Holiday. May this Lunar New year brings all of you your heart desires, your dreams; May the golden rat brings you good fortune despite a worldwide anticipation of slow down. May your star shines bright and showers you with blessing of great friends around, boundless opportunities, abundant prosperities and sweet success.
Jobs Console04 Feb 2008 04:19 pm
Senior HR Consultant
A HR talent with a Bachelor’s Degree in Business; Studies/Administration/Management, Human Resource Management or equivalent. MBA an added advantage
At least 5 year(s) of working experience in the HR field
Exprience in Campus Recruitment, Recruitement marketing, Recruitment Drive, etc
Exposure/knowledgeable in General HR policies & operations, etc
An excellent Communicator & presentor
Strong command in English
Excellent writing skill
Career path of the position : Regional HR Manager
Jobs Console04 Feb 2008 10:56 am
Convergence Telephony Application Support Consultant
Key Responsibilities:
- As part of the Communications Solutions and Integration organisation, this person will provide remote and on-site support maintaining applications/solution for customers with maintenance contracts with the company, or ad-hoc support for non-contract customers based on Time & Material (T&M) basis.
- As part of the regular duties this role will have to be developing and implementing change requests to the existing solution.
- Responsible for response and issue resolution in accordance with Service Level Agreements (SLAs) and other terms and conditions of the maintenance contracts.
- Support work may be carried out 24×7 with
SLA responses and issue resolution may have to be carried out after office hours if needed.
- May provide support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting.
- May include supporting 3rd party products.
- May support non-critical path activities in project on ad-hoc basis.
- May support lab and tools management.
- May support pre-sales activities including provision of technical advice, proof-of-concept setup and testing, presentation of technical solution.
Requirements:
- A university degree – Engineering or Computer Science
- Knowledge and experience in
Contact
Center technologies, e.g. CTI, IVR, Call Reporting.
- Preferably familiar with Avaya/Nortel/Genesis/RedTone/SRG Products/Applications/Services.
- Programming skills and Application development experience [IVR, Voice Portal, ACD, CTI] a big plus
- Exposure to Linux, Solaris, Windows operating systems
- Exposure to development tools/environment- VB, VXML, JSP